Welcome.
Customer satisfaction is one of the most important goals of many companies. But this can only be achieved by covering the expectations of the customer and the services of providers. To create sustainable customer loyalty, a company has to meet customer expectations or, better yet, exceed them. Which is reason enough for Groz-Beckert to continue surveying, analyzing, and evaluating our customers’ expectations and needs. What sets us apart: As a partner in the textile world, we are not only interested in the needs of our customers, but also in the needs of their customers. This means that, with Groz-Beckert, you benefit from products and services that not only meet your expectations, but also excite your customers.
For purposes of determining customer satisfaction, we often conduct surveys that create a picture of the current situation. But we go one step further: Our approach to providing services is to serve your needs before you even know of them. This is achieved not only with analog, personal dialog, but also with digital contact means.
In this edition of the magazine, you will learn of the new products and services that Groz-Beckert offers in order to make you, as the customer, more satisfied.
Chief Executive Officer (CEO)
