Services in the product division Sewing

Service at Groz-Beckert has many facets. In addition to the overall services provided by facilities such as the Technology and Development Center (TEZ) and the Groz-Beckert Academy, Groz-Beckert offers customers a comprehensive service concept in its product division Sewing. 5-Star Service places customers and their needs front and center: from advice on optimal needle usage through to high availability of requested needle types. With a global presence via an international network of sales subsidiaries and agencies, Groz-Beckert stands by its customers as a reliable partner around the world. We furthermore make all information on sewing-machine needles available to our customers 24/7 on our online customer portal.

Sewing5

The 5-Star Service concept from Groz-Beckert

Top quality products and services are the basis for satisfied customers and for competing in the global market. To stay a step ahead, proper service makes the difference.

Supply

The art of always being able to deliver – worldwide

Supply means that an outstanding logistics process must be behind a high quality product. For Groz-Beckert the ability to deliver is an important measure of logistics service.

Solutions

Finding solutions to seemingly insurmountable problems

Even before the manufacturing process, a good technical solution demands professional application consulting to provide you with support prior to and during the production process.

Service

Being there before you're needed.

The best technical solution, the perfect range of products – all only as good as the up-front, accompanying, and subsequent service.

Superiority

Always a step ahead

Groz-Beckert is always a step ahead with outstanding products and high quality requirements. Modern technologies and certified prime quality are key factors.

Sustainability

Sustainability means taking on responsibility

Taking on environmental, economic and social responsibility is a fixed component of the corporate philosophy of Groz-Beckert.

The online customer portal

More than just an order

Groz-Beckert's comprehensive 5-Star Service Sewing5 ensures a decisive advantage. Now that the online customer portal is ready, Groz-Beckert is another step ahead.

In the overall "digital world of sewing" Groz-Beckert makes available a continuously growing knowledge data base with a wealth of information on sewing technology. In addition to detailed information on sewing products from Groz-Beckert, you will find impressive animations on various types of stitch formation.

The new product catalog allows you to quickly and reliably search for products and order them directly from the online shop. (Please check here whether the online shop is available yet in your country.) The catalog also gives product features and other technical information.

Register today at my.groz-beckert.com/sewing. Your personal access details grant you access to your individual customer portal at any time.

To the customer portal

Sewing and joining service

Groz-Beckert sets new standards in customer service by setting up sewing technical centers worldwide for quick solutions to application problems.

Groz-Beckert forges new connections with customers in the context of the sewing and joining service. The sewing technical centers house comprehensive expertise in all areas of the sewing industry, from clothing and leatherworking to technical textiles.

The sewing and joining service is beginning consulting services near customers at various locations around the world. There, experts in application engineering work out solutions to problems and provide support on topics such as optimal needle selection and process optimization. Various service packages with different scopes of analysis and evaluation are offered.

Learn more about the services of the sewing and joining services as well as details on individual locations in the data sheet Sewing and joining service or on our customer portal

Quality Management INH (Ideal Needle Handling)

Quality Management INH developed by Groz-Beckert faciltates handling of needles for sewing businesses and directly influences occupational safety, productivity and the environment.

As a needle manufacturer who provides its customers with all-round support, Groz-Beckert offers quality management which governs trouble-free and time-saving handling of broken and damaged needles.

The patented INH (Ideal Needle Handling) process helps fulfill the various brand-owner specifications while providing you with support in meeting challenges such as being environmentally-friendly and increasing productivity.

Learn more about INH under Quality management INH