The right contact partner for each customer
– German-speaking customer care is now based in Albstadt
Since May 2015, Groz-Beckert has offered all carding products for the short staple and long staple spinning and the nonwovens industry from a single source: whether metallic wires, flat tops, stationary flats or cleaning fillets. The offer does not end with the products, however – it extends to include all relevant services such as product consulting, assembly service and roller repair, all the way to commissioning. To provide optimal support to customers in German-speaking countries in the future, Groz-Beckert Carding Belgium NV has now transferred this customer care to the Group headquarters in Albstadt (Germany). The assistance includes order processing, consulting, and card clothing. Find out more about the comprehensive carding service from Groz-Beckert.
Committed to its customers – the Carding Service Team
The service team has been specially trained to fulfill customers' requirements
- for the card clothing service from Groz-Beckert
The aim of Groz-Beckert is to provide its customers with all-round support. In the Carding sector this means advising customers as early as the product selection phase, so that the ideal product for their individual requirements can be chosen. Carding products from Groz-Beckert offer a wide range of different geometries, steel grades and finishing, so that the optimal card clothing can be found for every application. In this way, as early as the product selection phase, Groz-Beckert helps its customers to achieve optimum fiber processing.
With application support, too, the card clothing experts from Groz-Beckert are available to customers upon request. Services range from roller repair or dismantling of the card all the way to re-commissioning by competent experts using professional equipment, and are each performed individually according to customer requirements. Particular emphasis is placed on fast, unbureaucratic and professional service. In addition to high safety standards there is a constant focus on reproducibility of the card clothing mounting process, and the high standard of equipment guarantees a service flow that is economically efficient and competitive.
An extensive inventory and efficient production enable the realization of shortest-possible delivery times. This is an additional help to the customer because no long waiting times or downtimes occur. This comprehensive service concept for the carding process is typical of Groz-Beckert service – it's fast, safe, innovative, flexible, and reliable!
Always there for the customer, 24/7
The mobile service team Carding for the German-speaking countries is available 24/7 for emergencies on the phone number + 49 7431-10 3264. Customers are guaranteed an unbureaucratic, rapid response – and immediate repairs in emergencies.
In the new service workshop in Albstadt (Germany), special rollers are repaired and re-clothed with special card clothing or clothing with extreme dimensions. In addition to groove refinishing, shaft repair, concentricity checks, and grinding, all rollers can also be dynamically balanced as required.
Checking the wire condition
With this transfer, Groz-Beckert is looking forward to a further improvement in customer service in the German-speaking countries.
72458 Albstadt, Germany
Phone: +49 7431-10 2912
Fax: +49 7431-10 62912
Sigmaringer Straße 150
72458 Albstadt, Germany
Service workshop in Albstadt